![]() Yet only 25% of employees “believe empathy in their organizations is sufficient,” according to a 2021 survey on the state of workplace empathy by business management consultancy businessolver. Showing empathy is a key to positive communication. In a 2020 Society for Human Resource Management survey, 84% of the American workers they surveyed said “poorly trained people managers create a lot of unnecessary work and stress.” And the number one skill those surveyed said people managers needed to improve was “communicating effectively,” with 41% of participants considering it “the most important managers should develop. Improving the way we communicate with each other at work could also help with workplace dissatisfaction. “U ready to present to execs tomorrow?” became “How do you feel about the presentation tomorrow?” in one demo. Using AI, mpathic highlights the potentially offending text in question and offers suggestions and behavioral advice in a pop-up window. (They’re working on text messages and have speech support on their roadmap.) Lord is the founder of mpathic, a back-end integration for enterprise platforms that acts sort of like “Grammarly for empathy.” It offers real-time corrections to your messages before you hit send, whether that’s via Facebook messenger, email, or Slack. But when it comes to approaching the decline at work, she believes tapping into ethical artificial intelligence could help bridge “ the empathy gap.” To become a more empathetic society, we’d need larger initiatives based in community building and government resources, says licensed psychologist Grin Lord. (I doubt there’s been significant gains in empathy in the 10+ years since the study’s results.) And not just anecdotally-a study published in Personality and Social Psychology Review in 2011 found that empathy levels amongst American college students fell by 48% between 19. One only needs to look at the state of the world to know that empathy has been on the decline for years. Teaching AI empathy to help humans people better The screenshots we see on r/antiwork are the inevitable blow ups after one unempathetic exchange too many. As a voyeur, you can tell that both parties don’t feel heard or understood. Or someone asking a question in a way that intimates a failure on your part and in a tone that doesn’t seem to register that you’re actually a whole human being with feelings.Īt the core of these types of messages is a lack of empathy. Someone at work telling you to do something rather than asking. While it may not have ended in “I quit!”, many of us have received an email or Slack message like the ones that typically start off these viral exchanges. It would be easy to write off these toxic exchanges as extraordinary if it weren’t for the immediate flashes of recognition. ![]() These aren’t conversations it’s clear they only want to hear “yes, sir” or “yes, ma’am.” The thing that stands out the most when scrolling through r/antiwork and reading one terrible text exchange after another is the way these managers speak to their direct reports. ![]() The subreddit has blown up to 1.3 million members known as “idlers” who support each other as they navigate workplaces that under and/or de-value them. Created to discuss ways people can work less or not at all, it’s become more well-known for viral resignation-by-text screenshots-like this one from a boss who threatened their now ex-employee’s health insurance if they didn’t work on their day off. ![]() One of the biggest hubs for them is the r/antiwork subreddit. In fact, “I quit!” stories have become a whole new content category online. (Perhaps it’s a response to the Great Resignation, the steady wave of millions of Americans opting out of the workforce every month since the pandemic began.) ![]() My timelines now feature memes, videos, photos, and captions calling out any employer-or sometimes just the idea of one-that bases a person’s worth solely on their productivity. If social media is a barometer of what’s going on in our culture, then it looks like we’re in the midst of an overdue war on exploitative work culture. ![]()
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